Showing posts with label Diamond Resorts. Show all posts
Showing posts with label Diamond Resorts. Show all posts

A Look at the Big Picture - Sale of Diamond Resorts

Mergers and acquisitions continue in the timeshare industry, and the most recent involves Diamond Resorts International Incorporated. On June 29th, private equity firm Apollo Global Management announced a $2.2 billion agreement to acquire Diamond and its network of 420 properties in 35 countries.  

Win-Win for Both Companies

The deal appears to be a win-win for both Apollo and Diamond. Following the announcement, Apollo’s stock rose 23.7% to $29.79. Apollo has been on an acquisition spree this year of more than $1 billion, buying among other entities, the grocer Fresh Market, Incorporated. Apollo's hospitality interests currently include a large amount of stock in Caesar's Entertainment Corporation and Norwegian Cruise Line. Last year, Apollo sold its Great Wolf Resorts to Centerbridge Partners LP.

The all-cash agreement valued Diamond at $30.25 per share, a 26% premium over its Tuesday closing price. It's a strong testament to the business acumen of Stephen Cloobeck, Diamond's founder and chairman, who owns about a quarter of the company's stock. His shares rose by $60 million after the announcement. Cloobeck created Diamond in 2007 and is credited with coming up with Diamond's unique points-based system which allows customers to buy points to use in several select vacation destinations. Under his direction, Diamond’s annual revenue rose from $371 million in 2010 to $954 million in 2015.  Said Apollo partner David Palmer:

 "The management team and Diamond's more than 8,000 team members have built an amazing customer-centric business with a great reputation that delivers award-winning hospitality experiences at great value."

Even More Deals

The Diamond/Apollo deal follows this year's industry trend of mergers and acquisitions beginning with the merger of Starwood with Marriott. Starwood sold Vistana Signature Experiences, its timeshare business, to timeshare and exchange business Interval Leisure Group for $1.5 billion.  Diamond acquired Intrawest Resort Club Group for $85 million. Just last Wednesday, Hilton Worldwide Holdings Incorporated announced that it filed with the U.S. Securities and Exchange Commission to spin off its timeshare business, Hilton Grand Vacations, into a publically-traded company. 

Is the Industry Changing?

ARDA's "2015 edition of the State of the U.S. Vacation Timeshare Industry" may have some of the answers to that question. The report gives proof that the industry is thriving. Sales volume increased almost 25% since 2010 with an average annual growth of 6%. ARDA's results for 2015 are expected soon, and President and CEO Howard says the year 2014 shows the fifth consecutive year of sales increases in the industry. Reported sales grew by 4% to $7.9 billion in total sales in North America. 

Strong Growth Motivates

The healthy growth seems to be motivating big players such as Marriott Vacation Club, Breckenridge Grand Vacations and Welk Resorts to add new properties, and to bring new entrants into the market such as U.S. based Tropicana Entertainment. According to an article in Hotel Interactive, "Transformative Timeshare Market", other influences on market growth could include the move into different markets such as the urban market, new and different travel opportunities such as experiential travel, the changing demographics of the timeshare buyer and the willingness of companies to cater to their needs. Whatever the reason for the current state of the industry, it's all good right now! 

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Reemergence of the “Hard Sell” in Timeshare?

Just when we thought the timeshare industry had tidied up its sales tactics, an article comes out like the one by Gretchen Morgenson of the New York Times, indicating that perhaps it hasn't.  Morgenson’s article, "The Timeshare Hard Sell Comes Roaring Back" zeros in on Diamond Resorts, and not just their particularly aggressive sales tactics, but some of their other business practices as well. Soaring maintenance fees, blocking club members from taking vacations where and when they want, and the difficulty of selling a timeshare, are also indicated as problems in Diamond's business practices.

Why Now?


The New York Real Estate News website TheRealDeal.com, has speculated at what's causing the return to hardball tactics. In "The Timeshare Business is Back, Hardball Tactics and All", the article suggests that maybe the industry has come full circle. Before the recession timeshare companies used the hard sell regularly, and now because of a strong luxury housing market, timeshare has reverted back to it.  

In the New York Times article, Morgenson shared a similar perspective, "After crashing in the financial collapse, timeshare sales are rising again, and with them high-pressure sales practices". 

More Oversight Needed?


Recent suggestions of a need for more oversight by the Consumer Financial Protection Bureau (CFPB) have been circulating in the timeshare industry.  (For anyone unfamiliar with CFPB, the company website states, "CFPB is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives").  The idea is that stronger government regulations should be created to regulate companies like Diamond and other large entities such as Marriott, Wyndham and Interval Leisure Group. 

Unfortunately, in almost all industries there will be scams and scammers, but we don't want to have a few bad apples ruin the great progress and growth the timeshare industry has made in the past few years. Owners, sellers and buyers must continue to speak up and identify bad practices and the companies that use them. Regulators like the Consumer Financial Protection Bureau as well as the self-regulating  industry association ARDA are there to keep industry abuses down. We want to know if you have experienced any problems you would like to share. Let us know if you think we need more regulations!

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