Technology a Big Focus at ARDA World 2013

Over 3,000 delegates from 35 countries representing the shared ownership industry were at the Westin Diplomat Resort & Spa this past week in Hollywood, Florida,for one of the top events on the timeshare calendar – ARDA World 2013.

The event’s global sponsors include some of the biggest names in travel, including American Express, Diamond Resorts International, Hilton Grand Vacations, Holiday Inn Club Vacations, Starwood Vacation Ownership, Wyndham Vacation Ownership, RCI and Interval International.

The conference, was held from April 7-11, 2013, and more than ever the emphasis was on technology.

Key presentations include Don Tapscott’s talk on “The strategic value of IT Investment” with many other educational sessions on the subject that covered everything from Internet marketing to using software to provide better customer service.

SPI Software was one of the exhibitors, and VP of Customer Service Gordon McClendon participated on a panel session entitled “Pork Chops and Applesauce…Technology to Satisfy Customers.”

The SPI Software booth showcased SPI Orange, a system which offers cloud-based solutions for owner/member websites and remote access management.

 SPI Orange encompasses the full range of the vacation ownership enterprise from Marketing, Sales, Reservations, Maintenance Billing and Loan Servicing and main benefits include:

1. Industry Best Practices/improve business operations.
2. Reduced time required for routine tasks.
3. Nimble adaptation to changing business environment
4. Lower Costs.
5. Superior reporting
6. Immediate Access to On-going Technology Development
7. Enhanced Customer Experience
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