Grand Pacific Resort Management Wins TripAdvisor ® Awards of Excellence

Grand Pacific Resort Management (GPRM), one of the oldest and largest vacation ownership companies based in California, has been recognized for its service culture and excellence in resort management. 

TripAdvisor® honored ten GPRM managed resorts with Certificates of Excellence.

To receive the awards, properties must consistently receive 4 and 5 stars (indicating a high level of satisfaction with the resort, with five being the highest) by customers who have experienced the resort and express their opinions and ratings on TripAdvisor’s website.

“We are extremely proud that our vibrant and consistent Service Culture has prevailed in showcasing our passion for excellence to our guests,” said Nigel Lobo, COO of GPRM.

“This recognition endorses the guest-centric experiences our associates take pride in delivering while creating memorable vacations for our timeshare owners and as well as those who visit our resorts as exchangers or as traditional transient guests,” Lobo said.

Comments praising GPRM resorts were enthusiastic on the popular travel website. A sample of them include:

  • Carlsbad Seapointe Resort: “The best place to be when the sun goes down over the Pacific Ocean.“
  • Carlsbad Inn: “a fantastic resort to vacation at."
  • MarBrisa: “Perfect Get Away! Wow!“
  • Red Wolf Lodge: “Rocks!" 
  • Alii Kai: “I loved this condo and can’t wait to return.” 

The resorts recognized with the Certificates of Excellence are: Alli Kai II Resort, Carlsbad Inn Beach Resort, Coronado Beach Resort, Carlsbad Seapointe Resort, Hilton Grand Vacation Club at MarBrisa, Grand Pacific Palisades Resort & Hotel, Hanalei Bay Resort, RiverPointe Napa Valley, Red Wolf Lakeside Lodge, and Red Wolf Lodge at Squaw Valley.

Now in its third year, the award celebrates hospitality excellence and is given only to establishments that consistently achieve outstanding traveler reviews on TripAdvisor.

Winners of the Certificate of Excellence are located all over the world and represent the upper echelon of businesses listed on the website. Only the top 10 percent receive the prestigious award.

Award-winning Grand Pacific Resort Management (Carlsbad, California) currently serves over 60,000 owner-families every year at resorts ranging in size from under 50 units to over 300 units in the United States and Canada.
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